First determine your media format by scrolling to the top of the Text Chat Frame. You should see a message that reads, Your media format is:
Close the interface and run the Wizard for further troubleshooting. You should have received a link to the Wizard before the presentation. If you have already passed the Wizard:
a) Ensure that the Audio Controller is either open
or minimized. The
window should never be closed. If
you have accidentally closed it, click the
Audio icon above
the Text Chat Frame to reload the Controller.
b) Ensure that the Audio Controller reads "Connected". If it does not, try closing the Controller and clicking the Audio icon to re-launch it. If you continue to experience problems, please disable any personal firewall software running on your computer.
*Alternately, you may have access to a simulcast for listening to the audio via telephone. If you have access, you would see a phone icon above the Text Chat Frame. Click the phone icon and dial the number + pin that appears.
Close the interface and run the Wizard for further troubleshooting. You should have received a link to the Wizard before the presentation.
*Alternately, you may have access to a broadcast/simulcast of the audio via telephone. If you have access, you would see a phone icon above the Text Chat Frame. Click the phone icon and dial the number + pin that appears.
The audio is being conducted via conference call. Please send a text message to your presenter for the correct dial-in information.
If you do not have simultaneous access to the telephone and Internet, you may ask the presenter if an archive of the presentation is being created, for later viewing.
Close the interface and run the Wizard for further troubleshooting. You should have received a link to the Wizard before the presentation.
*Alternately, you may have access to a simulcast for listening to the audio via telephone. You can send a private message to your presenter to verify whether or not this feature is available.
Close the interface and run the Wizard for further troubleshooting. You should have received a link to the Wizard before the presentation.
*Alternately, you may have access to a simulcast for listening to the audio portion via telephone. You can send a private message to your presenter to verify whether or not this feature is available.
Other Frequently Asked Questions:
Technical
Issues
“One moment please. Loading
…” has appeared on my screen for the past few minutes.
I am using a pop up blocker. Will
this cause any problems?
I lost my audio during the
middle of the presentation.
Other users cannot hear me when I speak into my microphone.
Other users hear distortion in my voice when I speak into my microphone
The slides on my screen are not changing.
The archived presentation won’t start.
Presentation Features
How do I send a text message to all the users in the Room?
How do I send a private text message to only one person in the Room?
Why can’t I send chat messages?
Can I download the presentation slides to my computer?
How do I access closed captioning and slide descriptions?
The text chat messages are scrolling too fast. How
do I stop this?