1. Ensure that you have speaking privileges.
a. Scroll to the top of the Text Chat Frame and verify that you see the following message: Your media format is Multi-way Audio.
b. Ensure that you see the speaking privilege enabled icon next to your name in the participant list:
2. Ensure that you are connected
to the Audio Controller. The bottom area of the Controller should
read "Connected”.
If you are not connected, click the Control menu and select the
Reconnect option. 
3. Ensure that you are holding the Control key when speaking.
4. Ensure that your microphone is correctly plugged into the computer.
5. Ensure that your Hardware and Volume settings are correct:
For PC:
a. On your computer, go to Start->Programs->Accessories->Entertainment->Volume Control
b. Click the Options menu and select Properties
c. Select the Recording button
d. From the list, make sure Microphone has a check mark next to it
e. Click OK
f. Lastly, make sure the Select box is checked (or not muted) in the Microphone section
For Mac OS X:
a. On your computer, go to Apple Menu->Control Panel->Sound
b. Choose the Input Tab
c. Choose your input device
d. Set the Input Level
Other Frequently Asked Questions:
Technical
Issues
“One moment please. Loading
…” has appeared on my screen for the past few minutes.
I am using
a pop up blocker. Will
this cause any problems?
I don’t hear audio, even though the presentation has started.
I lost my audio during the middle of the presentation.
Other users hear distortion in my voice when I speak into my microphone
The slides on my screen are not changing.
The archived presentation won’t start.
Presentation Features
How do I send a text message to all the users in the Room?
How do I send a private text message to only one person in the Room?
Why can’t I send chat messages?
Can I download the presentation slides to my computer?
How do I access closed captioning and slide descriptions?
The text chat messages are scrolling too fast. How
do I stop this?