“I am using a pop-up blocker.  Will this cause any problems?"

Horizon Wimba strongly recommends disabling pop up blockers before running the Wizard and accessing a live or archived presentation.  Known behaviors created by pop-up blockers include (but are not restricted to):

• Archives cannot be created in the live presentation when a Presenter has a pop-up blocker.

• The interface fails to load after clicking a link to access the presentation.

• The navigation window does not appear when accessing an archive.

• Slides targeted to a new browser window fail to appear during a presentation.

We have provided directions for disabling six popular Pop Up Blockers.

Internet Explorer on Windows XP Service Pack 2:

1. Click on Tools

2. Choose Pop-up Blocker and click on 'Turn Off Pop-up Blocker'

Norton Internet Security:

1. Double Click on the Norton Icon(pictured below) in the System Tray

2. Click 'Ad Blocking'

3. Click 'Turn Off'

Google Toolbar:

1. Click on the Google Icon (pictured below) and select 'Options'

2. In the Accessories Section uncheck 'Popup Blocker'

Yahoo Toolbar:

1. Click on the Pop Up Icon pictured below

2. Uncheck 'Enable Pop-Up Blocker'

Netscape/Mozilla Blocker:

1. Open the Preferences menu

• Using a PC, the Preferences menu is in the Edit menu

• Using a Mac, the Preferences menu is in the Netscape/Mozilla menu

2. Open the Privacy and Security Menu

3. Select Pop Up Windows and Uncheck 'Block unrequested pop ups'

Safari Blocker:

1. Open the Safari Menu and choose Preferences

2. Open the Security Menu

3. Uncheck 'Block pop up windows'

Other Frequently Asked Questions:

Technical Issues
I don’t hear audio, even though the presentation has started.
I lost my audio during the middle of the presentation.
Other users cannot hear me when I speak into my microphone.
Other users hear distortion in my voice when I speak into my microphone
The slides on my screen are not changing.
The archived presentation won’t start.

Presentation Features
How do I send a text message to all the users in the Room?
How do I send a private text message to only one person in the Room?
Why can’t I send chat messages?
Can I download the presentation slides to my computer?
How do I access closed captioning and slide descriptions?
The text chat messages are scrolling too fast.  How do I stop this?