You may not have the appropriate media plugin and/or configuration to view the archive. Depending on the format of the archive, you will need either the Real or QuickTime Player. Close the interface and run the Wizard for further troubleshooting. The appropriate Wizard for the archive may be different than the Wizard for the live presentation. Please ask your Presenter if you have any questions about the appropriate Wizard to run.
Other Frequently Asked Questions:
Technical
Issues
“One moment please. Loading
…” has appeared on my screen for the past few minutes.
I am using a pop up blocker. Will
this cause any problems?
I don’t hear audio, even though the presentation has started.
I lost my audio during the middle of the presentation.
Other users cannot hear me when I speak into my microphone.
Other users hear distortion in my voice when I speak into my microphone
The slides on my screen are not changing.
Presentation Features
How do I send a text message to all the users in the Room?
How do I send a private text message to only one person in the Room?
Why can’t I send chat messages?
Can I download the presentation slides to my computer?
How do I access closed captioning and slide descriptions?
The text chat messages are scrolling too fast. How
do I stop this?