If you have not run and passed all tests in the Wizard, close the interface and run the Wizard for further troubleshooting.
If you have already run and passed all tests in
the Wizard, close the interface and try logging in again.
Other Frequently Asked Questions:
Technical
Issues
I don’t hear audio, even though the presentation has started.
I lost my audio during the middle of the presentation.
Other users cannot hear me when I speak into my microphone.
Other users hear distortion in my voice when I speak into my microphone
The slides on my screen are not changing.
I
am using a pop up blocker. Will
this cause any problems?
The archived presentation won’t start.
Presentation Features
How do I send a text message to all the users in the Room?
How do I send a private text message to only one person in the Room?
Why can’t I send chat messages?
Can I download the presentation slides to my computer?
How do I access closed captioning and slide descriptions?
The text chat messages are scrolling too fast. How
do I stop this?